Please read the ‘Terms and Conditions’ and only place an order if you accept them.
If you have placed an order we will complete work on the basis that you have read and accepted these Terms and Conditions.
We’ve tried to keep our Terms and Conditions as clear as possible, and give you all the information we can about your online/telesales transactions with Wallybois so that you completely understand the whole process, from order to delivery and beyond. It’s really important to Wallybois that your shopping experience meets expectations. You’ll need to accept our T’s & C’s and legal notice every time you make a purchase – they might change from time to time, so do check the date at the bottom of this page.
Once you have ordered
We take all reasonable steps to ensure all details, descriptions and prices of products and services are correct at the time the information was entered onto the system. Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid. Although we try to maintain our advised construction times there may be times your order takes longer than expected, do not expect us to compensate for reasonable late completion for costs incurred by you. CANCELLATION of an order can only be accepted prior to commencement of production. Once production of your order has begun all expenses incurred will be charged to you, the customer. Deposits are not returnable.
For some orders such as ‘Bespoke Requests’ a 40% deposit may be required. If this is the case any deposit must be cleared before work can commence.
Cancellation & Refund
Refunds are dependent on what stage of construction your order is in, for instance if stock material is cut specifically for your order then we will continue to finalise your order and no refund will be honoured. Please note we endeavour to maintain a fast turnaround so generally we commence most orders within 48hrs or less. Refunds are made by the same method that you paid. To get a refund you will first need to request a cancellation. If you wish to request a cancellation of your order you will need to make a request via the contact page. We will then check the status of your order than notify you if successful or not.
Delivery and installation services
Currently we do not offer a delivery service but we are looking into offering local then regional followed by national deliveries in due course.
Collection of completed goods must be within 10 days. Any delays in collection, we will not be held responsible for any damage to ordered goods whilst on our property unless storage is agreed by us. When Item(s) are collected from us it is the responsibility of the client to check they are to his/her satisfaction whilst on our property. If removed from our property (address) by a delegated person by your instruction you must instruct that person to check that the item(s) are as expected. We do not accept responsibility for any dissatisfaction once removed from our property.
We will guarantee our product for faulty manufacture for the period of 1 year. This is providing the client has ensured the wooden product has been protected with a proprietary finish system in accordance with our recommendations. Original invoice will need to be produced in the event of a claim. Any third party fittings are not guaranteed by us but the manufacturer. WOOD is a beautiful, warm, rich, attractive, natural material and the most sustainable building material in general use. However, Wallybois is unable to guarantee wood as it is a natural product and is subject to changes in weather conditions, humidity, the situation in which it is placed and general customer care of the product once we have supplied the item(s). Therefore as timber is a natural product we cannot guarantee against shrinkage, swelling, bowing, twisting, checking, decay and splitting.
Facts concerning the use of timer are: timber is not a precision material unlike metals and plastics. If a product has a defect which does not meet our tolerances or we agree to do further work for customer satisfaction, the product must be returned to where it was collected for the work to be completed within our own timescale.
Timber used in the joinery trade is generally kiln dried, this process is done for stability, speed and control. Timber suppliers do not guarantee any of their timber whether it is hardwood or soft wood. We generally use certified Kiln dried timber but sometimes we will use air dried depending on the product being made. Timber suppliers do not guarantee any of their timber whether it is hardwood or soft wood.
This website, Wallybois and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by French law. We do not accept amendments to these terms and conditions. Your data protection rights are set out in our Legal Notice. Additional terms and conditions may apply for special offers and services. If so, you will be notified. EU Regulations require us to provide consumers with an electronic link to the Online Dispute Resolution (ODR) platform. You can submit a complaint via the Online Dispute Resolution platform which can be found at http://ec.europa.eu.
Your order is only accepted if you have read these Terms and Conditions by placing your order you confirm you have read and understood our Terms of business. We reserve the right to update these Terms and Conditions at our discretion.
Wallybois (ta) is owned by Marcus Kett